Designing and running the BR-MeX pilot year
key details
| Value | £179,961 |
|---|---|
| Status | complete |
| Category (CPV) | 73210000 |
| Region | Wales |
| Deadline | 5 May 2023 |
| Contract start | 16 Jun 2023 |
| Contract end | 31 Mar 2024 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-31637cad-a72f-4352-ba48-eee752923e81 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IFF Research Ltd | £179,961 | 18 May 2023 | active |
description
The overarching objective of BR-MeX is to incentivise wholesale water companies to provide an excellent wholesaler customer experience to business customers and Retailers. Ofwat and MOSL are working collaboratively on commissioning a design and research project to develop and pilot the two primary surveys that will measure performance in this area, namely these are:
| 1. | B-MeX: A survey aiming to seek business customers' feedback on wholesaler performance through a survey based on a specific customer contact with the wholesaler. |
| 2. | R-MeX: A survey to seek Retailers' feedback on wholesaler performance. |
The primary objective of this project is to design, test and pilot all aspects of the B-MeX and R-MeX surveys in 2023-2024 to ensure the survey methodology is robust for a full-scale shadow run in spring 2024.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 1 Aug 2023 | Award (award) | · | 75edd9f7-f78d-4028-8067-3c027b432448-654253 |
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source
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