Award of Market Research Services - High Level Customer Survey
key details
| Value | £13,108 |
|---|---|
| Category (CPV) | 191500 |
| OCID | ocds-r6ebe6-0000569670 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Progressive Partnership | £13,108 | · | · |
description
Provision of market research services to conduct a high-level customer survey on behalf of the National Records of Scotland. The survey results shall be used to establish a baseline of customer satisfaction for the service and inform future engagement and satisfaction levels. The timescale for completion is 31 March 2019 and the budget limit is £16,666.00 + VAT.The services required include qualitative and quantitative data, question testing plan for a short on-line survey using a smaple size of 3% to 5%, innovative approaches to maximising participation, production and possible on-site presentation of a report summarising findings including recommendations for any high-level areas of service improvements.
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source
Published on Public Contracts Scotland. Contact details for named individuals are not reproduced on this site.