Digital Platform
key details
| Value | £1,395,369 (£1,674,443 inc. VAT) |
|---|---|
| Status | complete |
| Region | North East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West |
| Procedure | selective |
| OCID | ocds-h6vhtk-06d600 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| NETCALL TECHNOLOGY LIMITED | · | · | active |
description
The contract is for the provision of a Digital Service Platform to support the delivery and management of customer-facing services across Central Bedfordshire Council. The solution will provide digital forms, customer self-service, workflow and case management, customer relationship management (CRM), automation and integration capabilities, together with implementation, configuration, training, support and maintenance services. The platform will be supplied as a cloud-based solution and will integrate with the Council's existing systems to support the delivery of digital services and ongoing service improvement.
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source
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