Revenues and Benefits Delivery Proposal

PCC require Delt to investigate and deliver the most cost effective, reliable, performant and secure solution for our 'Revs and Bens' users.

In Scope:

Deliver a solution which allows PCC Revs and Bens users to access the W2 and MRI Revs and Bens ("Academy") applications via a remote desktop solution Ensure access is reliable and performant for remote workers, without any reliance on AOVPN

Verify that any issues identified during the pilot of the potential solution can be resolved, and that all business processes supported by these applications can be delivered effectively on the new solution (even if different ways of working are necessary)

Design the solution

Build the solution

Install 32-bit Microsoft Office 365 Apps for Enterprise

Install and configure applications (W2 & MRI Revs and Bens)

Test the solution

Provide instructions for the users to access and use the solution, including any necessary changes to existing ways of working

Create a knowledgebase article for the Service Desk 1st and 2nd line support activities