Future Procurement of Customer Contact Platform and Associated Services
key details
| Status | planned |
|---|---|
| Category (CPV) | 48000000 +1 more |
| Deadline | 30 Sept 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-06ac0e |
description
Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability.
This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support.
The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.
documents
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-17089 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Jun 2026 | Planned procurement (UK3) | Procurement Act 2023 | 052163-2026 |
more from Transport for Greater Manchester
- TFGM TravelSafe Support and Enforcement Officer Requirement · £71,000,000 · 22 Jul 2026
- Bus Franchising - North West Greater Manchester Small Franchises - 2 Lots · £63,999,000 · 22 Jul 2026
- Vehicle Livery, Wayfinding and Signage · £2,500,000 · 22 Jul 2026
- Group ERP · 20 Jul 2026
- TfGM Landscaping Services 2026 · £815,000 · 20 Jul 2026
- Print Services Framework · £1,500,000 · 14 Jul 2026
- Provision of Interceptor cleaning & Darcy Alarm maintenance across the TfGM Estate · £565,000 · 3 Jul 2026
- Yotra - Google Transit Services Agreement · 2 Jul 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- NEC Contract Management Software · HAMPSHIRE COUNTY COUNCIL · £108,576
- Election Management Software · Cheshire west and Chester Borough Council · £62,401
- DDaT26302 - Software Licenses and Support · DSIT · £42,482
- Family Information Directory · Dorset Council · £75,600
- AT1411 - Managed Detection and Response Software · Luton Council · £800,000
- Talend Cloud Platform Subscriptions · The National Archives · £98,632
- PKC11619 Corporate Mobile Working Toolkit · Perth & Kinross Council · £1,226,000
- Call Off from Crown Commercial Services G-Cloud 14 Framework for Accounting Finance Software · THE CALICO GROUP LIMITED · £296,527
source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.