Robotic Process Automation and ServiceNow Resourcing Framework Agreement

Lot 1 - Robotic Process Automation Resourcing

The future supplier will be expected to provide an accredited Blue Prism Developer and a Business operational support function to support the design, development, administration, management and implementation of automation workflows and IT service enhancements within Post Office, ensuring efficient operations and scalability. It also involves maintaining and managing POL's estate of automations, ensuring they operate seamlessly while following industry-standard development life cycle management and administration management practices.

This includes providing augmented resource to support the POL Robotics team as well as operational support covering:

• Database maintenance including archiving
• Service account management
• Monitoring and alerts
• Incident management
• Patch management
• Application support
• Windows Infrastructure support

Lot 2 - ServiceNow Resourcing

Improve the quality, cost and agility when sourcing technical resource for the ServiceNow platforms. Establish a panel of suppliers with contracts, costs and KPIs pre agreed to enable business resourcing needs to be fulfilled at pace.

This requirement covers a number of overall scenarios

• Post Office Platform Team BAU Resource Augmentation - longer term needs
• Post Office Project Team Resource Augmentation
• Outcome based delivery