Extension - Billing System Maintenance and Support

Juniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following:

Telephone and email-based technical support for reported incidents

Support around universal application upgrades

Maintain and management of Universal application documentation and certification test scripts

Unlimited technical adhoc questions in relation to the Universal application

Maintain and update incidents

Resolve incidents in line with SLAs

Maintain source code changes using Company's version control software

Certify new releases on company certified platform

Provide new releases that include incident resolutions

Provide release notes for each release.

Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades.

Attend monthly conference calls