UHB Ambient Voice Technology Pre-Market Engagement

University Hospitals Birmingham NHS Foundation Trust (“UHB”) is one of the UK’s largest NHS Trusts, operating across multiple hospital sites including Queen Elizabeth Hospital Birmingham, Heartlands Hospital, Good Hope Hospital, and Solihull Hospital, in addition to a wide range of community services across the region. UHB is recognised as a leading healthcare organisation with an international reputation for quality of care, digital innovation, clinical education, and research.

UHB is seeking to procure a trust-wide Ambient Voice Technology (AVT) solution with Generative AI capabilities to support clinical and operational documentation across a wide range of care settings and business functions. The procurement process will be subject to business case approval.

The Authority is seeking a solution capable of supporting:

• Ambient voice capture
• Speech-to-text transcription
• Generative AI summarisation
• Clinical documentation generation
• Structured template outputs
• Meeting summarisation
• Action extraction
• Letters and document creation
• Integration with UHB’s homegrown EPR (PICS)
• Standalone and embedded deployment models
• Trust-wide rollout across clinical, operational and corporate use cases

This procurement replaces the traditional model of digital dictation, speech recognition, and outsourced transcription with a modern Ambient Voice Technology approach.

The Authority is seeking solutions that are mature and have demonstrable deployment within healthcare environments, preferably within Acute NHS Trusts. Solutions should be live or ready for deployment, with evidence of operational use in comparable settings.

Given the pace of technological advancement in Ambient Voice Technology and Generative AI, the Authority also expects suppliers to demonstrate the ability to evolve their offering over time, respond to emerging NHS requirements, and maintain alignment with market developments. This includes the ability to introduce enhancements, support new use cases, and adapt to changing clinical, operational, and regulatory needs throughout the lifecycle of the contract.

The Authority is therefore interested in solutions that combine proven, deployable capability with the flexibility to accommodate future developments, ensuring the Trust can continue to benefit from advances in Ambient Voice Technology while maintaining service stability and continuity.

Please see the Briefing note within the PME documents for more information.