Port of Dover - IGNITE

IGNITE is the Port of Dover's multi-year digital transformation initiative, dedicated to enhancing customer experience, improving operational efficiency, and reinforcing the port's digital infrastructure. The programme aims to support secure, data-driven, and innovative operations that are aligned with the objectives outlined in the Port of Dover 2050 Masterplan.

The core objectives of the program are:

We expect requirements for multiple disciplines within this sector including, though not limited to:

• 1.Managed IT and Digital Services - For suppliers who take operational ownership of technology platforms and services.
• Service desk & end‑user computing
• Core IT infrastructure operations
• Cloud operations & optimisation (Azure, hybrid cloud)
• Network management (LAN/WAN/Wi‑Fi/fibre)
• Database administration & platform support
• Application support (L2/L3) including IGNITE digital systems
• Monitoring, observability, and event management
• Patch, lifecycle and configuration management
• SLA‑driven service delivery & continual improvement
• 2.Digital Delivery, Development & Resource Augmentation (Body‑Shop) - For flexible on‑demand skills that slot into IGNITE product and project teams.
• Software developers (front/back/full‑stack)
• Integration developers (APIs, event-driven apps)
• Cloud engineers & DevOps
• Data engineers, analysts, scientists
• Testers & QA automation
• Solution & enterprise architects
• Business analysts, UX/UI designers, service designers
• Project & delivery roles (PM, Scrum Master, Product Owner)
• 3.Infrastructure, Networking & Cloud Engineering (Project + Managed) - For suppliers who build, enhance or modernise core technical foundations.
• Physical and virtual server builds, migrations & refresh
• Network architecture, upgrades, and expansion
• Cloud design, landing zones, identity & tenancy setup
• M365 collaboration and security engineering
• Storage, backup, DR, retention architecture
• Automation (IaC, DevOps pipelines)
• Edge computing & hybrid‑cloud environments
• 4.IT/OT Converged Technology & Smart Port Systems - For suppliers covering operational technologies essential to IGNITE's ecosystem integration.
• IoT sensors, cameras, ANPR, HMI systems
• Integration between OT data streams and NEXUS
• OT network design & segmentation
• On‑site field engineering (installs, config, maintenance)
• Operational monitoring of OT estates
• Smart‑port technologies
• 5.Cybersecurity, Identity & Resilience - To allow both managed cyber services and specialist consultancy.
• SOC/MDR services
• Identity management (IAM, PAM, Zero Trust)
• Pen testing, red teaming, vulnerability scanning
• Incident response and forensics
• Security architecture for IT & OT
• Business continuity and disaster recovery
• Governance, risk, compliance and assurance
• 6.Digital Strategy, Architecture & Professional Advisory - For high‑value expertise needed during planning, design and assurance.
• Enterprise, solution, data, and technical architecture
• Digital strategy development, roadmaps, investment planning
• Benefits modelling, value mapping, options analysis
• PMO, governance, assurance and audit
• Commercial advisory & procurement support
• Sustainability & environmental impact analysis for digital services