Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council
key details
| Status | active |
|---|---|
| Category (CPV) | 85300000 |
| Deadline | 29 Apr 2026 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-067e7f |
description
PCH wish to procure an operational review of the Long-term care and Support Service on behalf of Medway council to enable
| • | A clear understanding of why the large backlog of reviews persists (further described below) |
| • | Evidence-based options to restore compliance and performance and variability of experience |
| • | A realistic plan to reduce the backlog at pace |
| • | Improved workforce deployment and operational grip |
| • | Reduced statutory and regulatory risk |
This work aims to provide an understanding of the issues causing the backlog, a number of options for improving the situation and reduce the risk of Statutory non-compliance and poor experiences of residents of Medway.
We require an experienced contractor that can work alongside Medway’s Leadership and PCH to develop and deliver a focused, time-limited operational review of the Long-Term Care & Support Service Outputs.
There will be a mid-point report, which will alert Medway to any early findings.
In addition, there will be a final report (in a format to be agreed with Medway and PCH) that will cover:
| • | An evidence based and detailed assessment of the root causes of backlogs |
| • | An assessment of workforce deployment and whether it could be improved |
| • | An assessment of whether management oversight is sufficient and how it can be improved |
| • | A rigorous testing of current plans to address the backlogs and their likelihood to succeed (including the impact and risk of transferring staff to the Targeted Review Team) |
| • | An assessment of statutory and regulatory risk (including DOLS) |
| • | A set of recommendations that bring together findings and maps out a proposed plan. |
You will need to demonstrate with evidence that you meet the below mandatory criteria.
| • | Senior level experience of adult social care |
| • | Previous relevant experience and understanding of statutory guidance and regulations in adult social care that are relevant to this task |
| • | Previous relevant experience of data analysis, process flow and causal analysis within a similar environment and task |
In less than 600 words please describe, with examples, how you would:
| • | Devise the methodology for this task |
| • | Present the outline methodology including what you believe to be the key issues and risks |
| • | Describe how you would present a final report that was of immediate use to Medway (what aspects would be essential and how might you do this?) |
Your tender documents along with other completed documents as requested in the ITT will need to be submitted on the Panacea procurement portal before the closure date.
documents
- https://www.find-tender.service.gov.uk/Notice/032169-2026 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-14540 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Apr 2026 | Tender notice (UK4) | Procurement Act 2023 | 032169-2026 |
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source
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