Customer Relationship Management (CRM) Solution
key details
| Value | £245,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72263000 +4 more |
| Region | Scotland |
| Deadline | 28 Apr 2026 |
| Procedure | open |
| OCID | ocds-h6vhtk-0674d7 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Brightwire | · | · | active |
description
The National Library of Scotland (the Library) is procuring a Service Provider to implement a cloud‑hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.
The contract covers the first phase of the Library’s wider CRM programme. It focuses on improving fundraising and supporter engagement, strengthening communications and stewardship, and establishing secure, governed data flows between systems.
It is expected that the contract will cover the period from June 2026 to 31 December 2028 (with implementation running to 31 December 2026, followed by 24 months support & maintenance), with the option to extend for a further 3 x 12 months, awarded annually, subject to satisfactory performance and continued requirements.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 26 Mar 2026 | Contract notice (F02) | Earlier regulations | 027809-2026 |
| 17 Jul 2026 | Contract award notice (F03) | Earlier regulations | 067817-2026 |
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source
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