HCC - 04/26 - Provision of Communicator Guide and Intervenor Services

Hertfordshire County Council is currently out to procurement for the Provision of Communicator Guide and Intervenor Services

The Council is seeking to award a Contract for countywide Communicator Guide and Intervenor Services.

Communicator Guide and Intervenor Services are jointly funded between Hertfordshire County Council’s Adult Care Services and Children's Services. The Services are available to those adults, children and young people with a dual sensory loss and who therefore have profound difficulties with communication, mobility, accessing information and who may experience severe isolation. This includes those with congenital, acquired and progressive deafblindness.

These services are specialist in nature. Bidders must have a minimum of six months’ prior experience in the delivery and management of Communicator Guide and Intervenor services. This requirement must be met for a bid to be considered compliant.

Due to the high degree of coordination required to manage all the service elements of this Contract, and to ensure the Services are delivered in a joined up and structured way, the Commissioners have decided to award a Contract to one organisation who will be responsible to them for contract delivery, it is therefore not suitable for this contract to be split in to Lots.

Full details of the requirement can be found in the Service Specification which is in Schedule 1 of the Contract Document.

Organisations wishing to take part in this project are invited to ‘express an interest’ and also ‘opt in’ which will give access to the full procurement documents in the e-tendering system.

To be considered as a Tenderer you must complete and submit a Tender by the deadline of 12 noon on the 15th of May 2026

Please allow sufficient time to make your return, as Tender submissions cannot be uploaded and submitted after this return deadline.

Please ensure that where possible documents are uploaded as a PDF and that file names are succinct.

Any questions relating to this procurement must be made via correspondence on the website, in accordance with the procurement documents, and can be addressed to the main contact as shown in the details above.

Tenderers should be aware that due to the nature of the Services provided, any Contract formed as a result of this procurement process shall be executed as a deed. Tenderers should seek independent legal advice on the implications of this prior to submitting their Tender, where appropriate.

Please note that the contract requirements will be subject to available financial resources, supplier performance and flexibility to meet changing demands.

To access this opportunity please visit https://in-tendhost.co.uk/supplyhertfordshire/aspx/Home

Please Note: The TUPE Employee Liability Information for this procurement has been provided along with other documentation for this procurement. TUPE related information must be protected as personal data in accordance with the requirements of Data Protection legislation and must also be kept confidential. By clicking on the View Details button and accessing the documentation for this procurement, Tenderers agree:

• a)To undertake to treat the information as confidential and commercially sensitive at all times and take all reasonable steps to prevent any inadvertent disclosure to any third party .
• b)That under no circumstances will any of the information be disclosed by your organisation or your personnel to any third party without the Council’s prior consent in writing.
• c)That the information supplied will be stored securely and destroyed or returned to the Council, after your Organisation’s bid has been submitted or you decide not to proceed with a tender submission.
• d)That you will indemnify the Council for any losses, arising from your breach or breach by any of your personnel of these confidentiality requirements specified above and data protection requirements in relation to TUPE Employee Liability Information.
• e)The requirements above apply whether the supplier uploads a tender response to this procurement or not.