Consultancy for Primary and Community Care Strategy Development for Hywel Dda University Local Health Board

Primary Care services within Hywel Dda UHB are delivered through a network of GP surgeries, community pharmacies, dental practices, optometrists, and community teams. These services are organised into seven Clusters that bring together a range of professionals to meet the needs of their communities. The aim is to provide accessible, coordinated care that supports people to stay well, manage long-term conditions, and access the right care at the right time. Primary Care teams work closely with social care, voluntary sector organisations, and other partners to deliver services that are responsive to local needs and focused on improving health outcomes.

The organisation is currently at a key stage in its strategic development, following a concerted programme of stakeholder engagement, a review of national and international best practice, and a review of current issues facing Primary Care and Community Services.

Following a mid-point review of the programme it has been determined that engaging external facilitation services will provide an impartial voice, enable engagement on improving culture and partnership working practices and augment HDUHB with the resources required to help lead the conversations necessary to improve culture and practice, partnership relationships and actionable cluster based action plans and lead to a quicker more positive transformational change process.

Scope of Requirement

Engagement Activities and Timelines:

Target Audience:

HDUHB operational teams, Primary care Contractors, HDUHB leadership team, previously engaged stakeholders as appropriate.

Expected Outcomes:

Due to the niche expertise required and the need for historical knowledge about the

Health Board processes and policies, a decision has been made to publish a

Transparency Notice in order to direct award the contract the NAPC SERVICES LIMITED

due to absence of suitable alternative and the need for continuity in strategic facilitation in

NHS Wales.

NAPC possesses specialist, nationally recognised expertise in facilitating strategic, multiagency

partnerships across health systems. Their proven track record includes direct

engagement with Chief Executives from all seven Welsh Health Boards and national

bodies such as Public Health Wales, HEIW, DHCW, and NHS Wales Shared Services

Partnership. NAPC has played a pivotal role in shaping integrated neighbourhood care

models and strategic planning for the future of NHS Wales, to assist in developing a vision

and strategy for the next 10 years, having reflected on the challenges and potential

solutions for NHS Wales, so that it can transform to meet those challenges. NAPC has

also facilitated the Welsh CEO Forum and HEIW leadership workshops, expanding further

the knowledge and understanding of how they can drive the changes required to

guarantee consistency of approach.

Their deep-rooted involvement in system-level transformation across regions such as

Dorset, South Yorkshire, and North Central London, combined with their unique position

as trusted mediators and conveners of senior-level consensus, makes them uniquely

qualified. This specialist capability is not readily available in the market, justifying a direct

award under via Transparency notice under Procurement Act 2023 due to the absence of

suitable alternatives and the need for continuity in strategic facilitation in NHS Wales, so

that the Health Board's requirement can be delivered at pace