Video and Contact Centre Audio Managed Service
key details
| Value | £40,000 (£48,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 32000000 +1 more |
| Region | East of England |
| Deadline | 3 Nov 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-05a989 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| PREMIER BUSINESS AUDIO LIMITED | £40,000 | 4 Nov 2025 | active |
description
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.
The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.
Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
documents
- https://procontract.due-north.com/ , biddingDocuments
- https://www.find-tender.service.gov.uk/Notice/062868-2025 , tenderNotice
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-5971 , biddingDocuments
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 7 Oct 2025 | Tender notice (UK4) | Procurement Act 2023 | 062868-2025 |
| 18 Nov 2025 | Contract award (UK6) | Procurement Act 2023 | 074617-2025 |
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source
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