DHCW Market Engagement RFI - Ambient Scribe Primary Care Solutions

Background

The General Medical Services (GMS) Team in Digital Health and Care Wales (DHCW) are undertaking a market discovery exercise to gain an understanding of available Ambient Voice Technology (AVT) offerings, that will at a minimum meet the needs of a General Practice (GP).

Objectives

The objective is to engage the market to gather market intelligence, which will subsequently inform an approach to empower GP practices to use ambient scribe tools to drive General Practice efficiencies and enhance patient care.

Market Engagement Process

We are undertaking an informal information gathering exercise regarding what solutions are available in the market. Suppliers are required to complete the an RFI questionnaire which can be accessed via the eTenderWales portal, weblink: https://etenderwales.bravosolution.co.uk/home.html .

Completed responses must also be submitted via the eTenderWales portal no later than 12:00 on 12th September 2025.

It should be noted that this is investigatory work, it is not yet clear whether DHCW will complete a procurement process to award a contract. However, the information obtained during this investigatory stage will inform the decision making process.

Following the deadline for RFI responses, DHCW reserve the right to make contact with any interested parties on an individual basis, to clarify or supplement their response.

All dates and contractual information included in this notice are not indicative of estimated or actual dates as part of a procurement plan, as no procurement strategy or plan is in place as yet.