Mechanical Ventilation with Heat Recovery (MVHR) Servicing & Maintenance

**PLEASE NOTE THIS NOTICE IS NOT AN INVITATION TO EXPRESS INTEREST, IT IS SOLELY A NOTICE TO LET THE MARKET KNOW L&Q WILL BE GOING OUT TO TENDER LATER THIS YEAR; PLEASE 'WATCH THIS NOTICE' AND LOOK OUT FOR THE 'TENDER NOTICE'** L&Q has identified a critical gap in the servicing and maintenance of its Mechanical Ventilation with Heat Recovery (MVHR) systems. Historically, no structured maintenance regime has existed, risking system failures, poor air quality, and unnecessary repair costs.

This contract establishes a five-year rolling service and maintenance agreement to:

The contractor shall deliver the following services:

• Annual Servicing:

Comprehensive annual service for all MVHR units, in line with SFG20 guidance and manufacturer recommendations.

• Reactive Maintenance:

Provision of call-out services for reported faults or failures within agreed SLA timeframes (standard, urgent, and emergency).

• Asset Data Capture:

Identification, logging, and reporting of MVHR systems not previously recorded in L&Q's portfolio.

• Compliance Assurance:

Services must align with Part F of the Building Regulations, L&Q's health and safety policies, and other relevant legislation.

• Reporting:

Monthly reports including:

Engagement with residents to coordinate access for servicing works, in a professional and customer-focused manner.