R/WP - 25/26 - Patient/Citizen Communication & Engagement Solutions
key details
| Value | £3,750,000 (£4,500,000 inc. VAT) |
|---|---|
| Status | planned |
| Category (CPV) | 48814200 +1 more |
| Region | London |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-052b2c |
description
To ensure that the proper tools are in place to provide consistent Patient/Citizen Communication and Engagement Solutions by the Supplier. This will reduce the number of patients who miss appointments and put patients in control with technology as a key step towards tackling the elective care backlog. The contract is expected to facilitate the provision of digital and hybrid patient communication services, including SMS reminders, a patient engagement portal, hybrid mail, chatbot, and appointment management tools, integrated with the EPIC EPR system.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Jun 2025 | Pipeline notice (UK1) | Procurement Act 2023 | 029358-2025 |
| 20 Jun 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 034046-2025 |
| 20 Jun 2025 | Preliminary market engagement (UK2) | Procurement Act 2023 | 034123-2025 |
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source
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