Backup as a Service remedial and support

Softcat PLC provides NGN with a managed service via Harbor for our enterprise backup systems implemented within our AWS cloud platform. This is a contract extension.

These services include:

• Ensuring all NGN data within scope is continuously backed up.
• Providing NGN with 24/7 incident management support with agreed Service Level

Agreements (SLAs) in place

• Supporting NGN's IT disaster recovery and business continuity processes.
• Continuous maintenance of the enterprise backup systems, including any required system

updates or application version upgrades.

• Providing NGN with insights into the backup services, including daily status reporting, conducting monthly restore activities, and conducting service reviews.
• Supporting NGN with audit compliance.

A stable, reliable, and secure backup solution is essential to NGN's data and cyber resilience, making this a critical technology platform to build and operate.