NHS BNSSG - Planned Outpatients Non-Emergency Patient Transport Services

NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board sought to secure a Prime Provider who has the capability and capacity to deliver a planned outpatients Non-Emergency Patient Transport Service (NEPTS), in line with the specified requirements.

The purpose of the planned outpatients NEPTS service is to ensure that there is an equitable and accessible service to all eligible patients in Bristol, North Somerset and South Gloucestershire based on their medical need. The model is based on all planned outpatient journeys being booked through a central point of contact called a Patient Transport Hub (PTH) where journey requests are made directly by patients/carers and health or social care staff.

The contract term is 5 years with the option to extend for a further 2 years, making a contract value of £27,418,310 over the initial 5-year term. If the 2-year extension option is utilised the total contract value is £38,374,054. The bid price was not identical for each financial year. The contract will be uplifted annually in accordance with the planning guidance published by NHS England, which is usually available in the last quarter of a financial year.

The new contract will commence on 1st April 2026.