New Build Customer Journey Support

The contracted service requirement is to create and deliver a satisfying customer journey for new build customers ensuring they feel informed, supported and valued throughout the entire process. The service is to provide end to end implementation and oversight of customer journey touchpoints across new housing developments, ensuring a consistent, high-quality experience for residents across all the various tenures including social rented, shared ownership and market sale. The aim is to deliver an industry-leading customer experience across the entire new build journey which is crucial in strengthening our reputation.

The service will support internal teams by taking on the delivery of customer facing touchpoints which will allow Peabody colleagues to focus on their core roles whilst ensuing that the customer experience is elevated, consistent and aligned with Peabody’s organisational values.

The process to be developed is to include, but is not limited to:

• Site set up
• Asset Development & Adaptation
• Onsite Support
• Measurement & review
• Project Management & Reporting
• Detailed Asset Development & Management

For more information about this opportunity, please visit the Delta eSourcing portal at:

https://www.delta-esourcing.com/tenders/UK-title/3R6YFH4XPE

To respond to this opportunity, please click here:

https://www.delta-esourcing.com/respond/3R6YFH4XPE