EAST0779 - Provision of Warden Alarm Response Services
key details
| Value | £240,000 (£288,000 inc. VAT) |
|---|---|
| Status | complete |
| Category (CPV) | 79711000 |
| Deadline | 23 May 2025 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-h6vhtk-050664 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Careium UK Limited | £82,854 | 30 Jan 2026 | pending |
description
Eastlight is seeking to appoint a suitably qualified and experienced service provider to deliver a comprehensive 24‑hour Support Alarm Call Handling Service. The successful partner will be responsible for delivering a responsive, reliable, and customer‑focused call monitoring and escalation service to support Eastlight residents who use our alarm, telecare, or emergency call devices.
The contract will run for an initial period of three (3) years, commencing on or around 1 July 2025. Eastlight reserves the right to extend the contract by up to two (2) additional periods of twelve (12) months each, subject to mutual agreement and satisfactory performance.
documents
- https://www.find-tender.service.gov.uk/Notice/016545-2025 , tenderNotice
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notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Apr 2025 | Tender notice (UK4) | Procurement Act 2023 | 016545-2025 |
| 2 Feb 2026 | Contract award (UK6) | Procurement Act 2023 | 009080-2026 |
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source
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