Elmbridge, Mole Valley, Surrey Heath and Woking Joint Waste Collection and Street Cleaning Services Contract

Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council are conducting a Competitive Flexible Procedure for their Joint Waste Collection and Street Cleaning Services Contract.

Background Information

Joint Waste Solutions (JWS) is a shared service established in 2017 to manage and deliver frontline waste collection, recycling, and street cleansing services on behalf of four local authorities in Surrey: Elmbridge Borough Council, Mole Valley District Council, Surrey Heath Borough Council, and Woking Borough Council.

The successful provider will be expected to collaborate closely with JWS, attend regular review meetings, and work constructively with wider partners including Surrey County Council and Surrey Environment Partnership (SEP), to deliver effective waste collection and street cleaning services.

A key expectation of the new contract will be the use of digital technologies and data-driven service models. JWS is committed to improving transparency, responsiveness, and resident satisfaction through the deployment of smart systems. These may include in-cab tracking, digital self-service tools for customers, automated performance dashboards, and innovations in route optimisation or contamination detection. All technology solutions will need to comply with data protection and accessibility requirements, and they must integrate effectively with council systems to support seamless resident experiences.

Looking ahead, JWS is committed to a future that prioritises sustainability, efficiency, and public trust. The new contract must deliver against pressing environmental targets, including carbon reduction, waste prevention, and improved recycling outcomes. It must also deliver robust operational reliability, high levels of customer satisfaction, and measurable social value - including local employment opportunities, inclusive workforce development, and contributions to community wellbeing. This procurement is not simply a contractual renewal; it is an opportunity to build a long-term partnership with a service provider that shares JWS's vision, embraces innovation, and is ready to play a key role in delivering cleaner, greener, and more resilient public services across Surrey.

In accordance with the plans for Local Government Reform, the four contracting authorities will become part of new unitary councils within their county area in April 2027. The Contract, along with all property rights and liabilities, will pass to the new unitary councils. However, for the purposes of the Contract, the service area will not change.

Tenderers should refer to the Atamis portal for the associated tender documents and further information.

Scope

The Contract shall include the following Services:

Additional Information:

Vehicles: The Authorities will provide funding for the vehicles required at the commencement of the Contract, in line with the provisions contained within the Contract and associated schedules. The Authorities anticipate that some street cleansing vehicles will transfer to the Contractor to use under the new Contract.

Where vehicles require replacement during the Contract Period, the Authorities will assess which party is best placed to fund the vehicles.

Provision of Depots: The Authorities shall provide the Contractor the following depots for use:

Use of the depots shall be mandatory.

Anticipated Changes: There are a number of Services which the Authority may wish to implement during the Contract Period:

A UK2 Preliminary market engagement notice was published under Notice Reference 2025/S 000-008756.