Contact Centre as a Service Solution and Mobile App
key details
| Status | complete |
|---|---|
| Category (CPV) | 30237110 +1 more |
| Region | North West |
| Procedure | selective |
| OCID | ocds-h6vhtk-0497c2 |
Awards (8)
This procurement was awarded to 8 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| 4Net Technologies Ltd shared | · | · | active |
| Ascendant Solutions Data Management shared | · | · | active |
| Halo Service Solutions Ltd shared | · | · | active |
| Idox Software Limited shared | · | · | active |
| Insight Direct (UK) Ltd shared | · | · | active |
| RingGo shared | · | · | active |
| UnityFive Ltd shared | · | · | active |
| VIA Technologies Europe BV shared | · | · | active |
description
Contract for the provision of network services a supplier that can support and maintain the existing NICE product - CXOne telephony system.
To secure Infrastructure solutions to ensure that our business connectivity is always available, prioritises user experience and application performance with Managed services to ensure that solutions are optimised, monitored and developed across our organisation and provide an ongoing consultative engagement.
This contract is awarded under the Crown Commercial Service - Network Services 3 RM6116 Lot 4C - Contact Centre Solutions.
notice history
10 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Sept 2024 | Voluntary ex-ante transparency (F15) | Earlier regulations | 028154-2024 |
| 4 Oct 2024 | Contract award notice (F03) | Earlier regulations | 031807-2024 |
| 14 Oct 2024 | Contract award notice (F03) | Earlier regulations | 032930-2024 |
| 14 Apr 2025 | Contract award notice (F03) | Earlier regulations | 014810-2025 |
| 8 Sept 2025 | Contract award notice (F03) | Earlier regulations | 054555-2025 |
| 8 Sept 2025 | Corrigendum (F14) | Earlier regulations | 054577-2025 |
| 29 Oct 2025 | Corrigendum (F14) | Earlier regulations | 069387-2025 |
| 26 Nov 2025 | Contract award notice (F03) | Earlier regulations | 077320-2025 |
| 19 Jan 2026 | Contract award notice (F03) | Earlier regulations | 004431-2026 |
| 28 Jan 2026 | Contract award notice (F03) | Earlier regulations | 007396-2026 |
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source
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