National Energy System Operator (NESO) - Digital Workplace Services & End User Compute (DWS-EUC) & IT Service Management (ITSM)

National Grid Electricity System Operator (NGESO), a legally separate business within the National Grid Group, is the electricity system operator for Great Britain. The NGESO moves electricity around the system to keep homes and businesses supplied with the energy they need 24/7.

National Grid Electricity System Operator (NGESO) became a legally separate business from the wider National Grid Electricity Transmission (NG) in 2019. NGESO is on a journey to become National Energy System Operator (NESO), a separate legal entity under UK government ownership during Summer 2024. Where in this notice we refer to NESO, this should be understood as also including NGESO before the change is taken place.

As of July 2024, National Energy System Operator Limited (NESO) will no longer be a part of the National Grid group, resulting in the need to separate what are currently shared processes and functions.

As part of the separation from National Grid Group and transformation into NESO under UK Government ownership, The Digital, Data and Technology (DD&T) organisation within NESO require its own independent capabilities for Digital Workplace Services & End User Compute (DWS-EUC) and IT Service Management (ITSM). This will encompass all DWS & EUC and ITSM functions and services required to achieve NESO's digitalisation strategy.

As part of becoming NESO, the organisation will require a partner that consistently delivers fit for purpose and modern DWS-EUC and ITSM capabilities and services, adapting to a constantly evolving organisation with varying needs.

NESO require a partner that:

has industry leading knowledge and expertise in modern technology practices

delivers effective and ITIL-aligned Service Management functionalities

can provide NESO with continuous access to innovation

is able to efficiently integrate technologies

drive enhancement of end user experience

adopt modern device management through policy driven services.

Interested parties must be fully registered on Achilles UVDB against all codes by 9th April 2024, which is the targeted launch date of PQQ.