Improving the First Point of Contact with Reading Adult Social Care

What we want – Overview: The Council is looking to commission an organisation/partnership to provide a service that will support an improved customer journey for residents coming to Adult Social Care (ASC) for support. This organisation will:•Help people to live well and gain, maintain or regain their independence to meet their own outcomes.•Build on people’s strengths, recognise their own resilience and the resources offered by their family, friends. •Link people to the community, drawing on the skills and expertise available in the Voluntary and Community Sector (VCS). •Provide a cohesive and seamless approach to the coordination of person-centred care and support by providing appropriate early intervention to empower people’s independence.•Reduce reliance on statutory services by supporting ASC and other public sector officers, voluntary community sector, and health partners in ensuring specialist input is available to those who need it the most: right people, support, time.