AHG_000586 - Contact Centre Technology (CS69)
key details
| Value | £1 |
|---|---|
| Status | active |
| Category (CPV) | 64215000 |
| Region | Yorkshire and the Humber |
| Deadline | 29 Sept 2023 |
| Procedure | selective |
| OCID | ocds-h6vhtk-03ede0 |
description
We need an organisation to implement, manage and support a modern contact centre technology platform to support our customer service strategy.
Alongside the traditional features of contact centre technology we?re also looking for products that offer other wider capabilities such as: ? Connecting different channels like messaging, video, and social media
? Delivering self-service solutions through chatbots and virtual agents
? Analysing conversations to provide useful insights
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 8 Aug 2023 | Contract notice (F02) | Earlier regulations | 023067-2023 |
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source
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