Oracle Fusion Support
key details
| Status | complete |
|---|---|
| Category (CPV) | 72261000 +3 more |
| Region | Wales |
| Deadline | 11 Aug 2023 |
| Procedure | open |
| OCID | ocds-h6vhtk-03e0da |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| de Novo Solutions | · | · | active |
description
Swansea Council (CCS) has recently implemented Oracle Fusion after using EBS for 17 years. As well as having an in-house Oracle support team, Swansea has a support partner providing technical and functional support for Level 2 and Level 3 for Oracle Fusion including patch management and testing, enhancement changes and fault fixes. This support is delivered primarily remotely.
The internal Oracle Support team will be responsible for Level 1 support to the user communities. Providing a single point of contact for the reporting of all queries or issues. The in-house team will categorise issues and where necessary request additional support from the support partner for Level 2 & 3 support.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jul 2023 | Contract notice (F02) | Earlier regulations | 019852-2023 |
| 9 Nov 2023 | Contract award notice (F03) | Earlier regulations | 033150-2023 |
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source
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