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CONTRACT AWARD: The Provision of a CRM and MDM Solution

Buckinghamshire Council Published 14 Feb 2023 Find a Tender

key details

Statuscomplete
Category (CPV) 48000000 +3 more
RegionSouth East
Deadline19 Sept 2022
Procedureopen
OCIDocds-h6vhtk-03605f

Award

SupplierValueDateStatus
Abavus Ltd · · active

description

The Contract is for the provision of a corporate, modern Customer Relationship Platform

(CRM) that supports the Council’s vision of a “Customer First” culture. The Council's vision is to give residents more free time by making everything they do with the Council faster and easier. We need modern tools to achieve this, harnessing the power of Master Data Management (MDM) to enable a ‘single view of the customer’ and integrate with existing Line of Business

systems. This cloud hosted system will provide rich, unfettered data to help promote the

seamless digital journey from the Buckinghamshire Council website.

The solution includes (but is not be limited to) the following: hosting, licensing,

maintenance, upgrades, reporting, consultancy, customisation, configuration, database

administration, data cleansing, data migration, Implementation, initial training, ongoing

support.

notice history

3 notices published against this procurement.

PublishedTypeRegimeNotice
19 Aug 2022 Contract notice (F02) Earlier regulations 023138-2022
7 Sept 2022 Corrigendum (F14) Earlier regulations 025129-2022
14 Feb 2023 Contract award notice (F03) Earlier regulations 004505-2023

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source

Published on Find a Tender. Contact details for named individuals are not reproduced on this site.