Learning and Development Managed Services

Provision of learning and development managed services

The Supplier shall provide learning administrative support, learning content procurement support as well access to a dynamic pool of best-in-class content suppliers and trainers, facilitators and learning designers from its own resource pool and through subcontracting arrangements and matching to Contracting Authorities exact requirements.

Ofcom’s work force is spread throughout the UK and therefore the supplier provision will need to flex around remote and hybrid working, as well as be versed in making adjustments when required to enable the learning to be accessible by all in both delivery and design. (e.g. neurodiverse colleague requirements)

The services (subject to the agreement of corresponding work orders) will include but shall not be limited to;

• Engaging with the market to create a dynamic and agile supply chain through subcontracting arrangements
• Supply chain vetting and selection (financial, capability, stability, quality assurance etc.)
• Managing the gateway spend approvals process
• Reviewing the requirements specification to ensure fitness for purpose
• Running the external procurement process

The Supplier shall deliver customer focused, end-to-end, scalable administration and learner support solutions that are designed to ensure the highest quality user experience whilst streamlining processes and reducing costs.

The services (subject to the agreement of corresponding work orders) will include but shall not be limited to;

• Online booking and registration process
• Planning and schedule management
• Confirmations, joining instructions, transfers, cancellations and amendments
• Delegate management, pre-course administration and communications
• Logistical planning and coordination of trainers, facilitators and learners
• Location sourcing
• Inventory management, course materials printing and distribution
• Content catalogue management
• Evaluation and quality assurance of all aspects of a course or product
• Invoice payments and consolidated invoicing
• Learning administration service desk, telephone and online assistance helpdesk