Dental eReferral Management System

The aim of the Dental E-Referral Management System ("DRMS") is to manage the appropriate clinical demand and allocation of referrals to specialist dental services across NHS Wales via a web based national platform.

The average referral activity for Wales is approximately 60,000 referrals per year. This is for all specialties and is the expected volume to be managed by a Dental E-Referral Management Service provider.

DRMS will serve to provide 3 main functions:

• To provide an outward-facing service with a central hub to receive and process referrals
• Work with locally identified clinical triage’s to process dental referrals for all dental specialties, ensuring referrals are received by the

most appropriate clinical services across Wales

• To maintain a comprehensive and robust referral data set that will be analysed and presented in regular reports. This will provide intelligence about quality assurance, clinical referral behaviors and clinical pathway outcomes.