East Sussex Welfare Benefits Service NHS/SOEPS/21.823 RFI

East Sussex CCG is reprocuring the East Sussex Welfare Benefits Service.

The contract for this service was originally set up by East Sussex County Council in 2013 to deliver a welfare reform phone helpline. The service was then developed further to offer specialist welfare benefits advice. This current service delivery model and contract have been in place since April 2016.

The NHS contract ending on the 30th of September 2022 has had the service specification updated.

The current contract arrangement has a contract arrangement with a single provider who sub-contract to three advice sector partners to deliver the service.

It is anticipated that the service would be offered for tender under a standard NHS contract for a period of 3 or 4 years commencing on the 1st October 2022 with option to extend for a maximum of a further one or two years.

The purpose of this RFI is to gauge market interest and feedback via the RFI response form for the provision of the East Sussex Welfare Benefits Service and provide the CCGs with valuable information to help update and improve the current service specification.

If you would like to discuss any aspects of the requirements, please send a portal message suggesting a date/time for a telephone conversation

Please return the questionnaire as fully as you can via the e-tendering portal by 5pm Friday 5th November 2021.