Customer Experience Programme
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Status | complete |
|---|---|
| Category (CPV) | 79400000 +1 more |
| Deadline | 12 Jul 2021 |
| Procedure | selective |
| OCID | ocds-h6vhtk-02bb4c |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Labinah Management Training Ltd | · | · | active |
description
Network Rail identified a requirement to support the Customer Experience Programme from a third-party supplier to deliver the following:
- Expert strategic advice and input to support the programme to deliver and embed a service culture.
- The design and creation of training and experiences designed to promote and embed a service culture for all audiences within Network Rail.
- The delivery of these experiences, and existing experiences, to teams within areas of Network Rail that are identified by the Customer Experience Programme Team.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 11 Jun 2021 | Utilities contract notice (F05) | Earlier regulations | 013273-2021 |
| 14 Jun 2021 | Corrigendum (F14) | Earlier regulations | 013435-2021 |
| 25 Nov 2021 | Utilities contract award (F06) | Earlier regulations | 029397-2021 |
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source
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