Service Quality Regime
key details
| Status | complete |
|---|---|
| Category (CPV) | 63711000 +8 more |
| Region | North East, North West, East Midlands, West Midlands, East of England, London, South East, South West |
| Deadline | 18 Jun 2021 |
| Procedure | open |
| OCID | ocds-h6vhtk-02b179 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| not named | · | · | active |
description
The Client wants to improve the quality of presentation of their stations and trains and to monitor and improve levels of customer service from front-line colleagues and on our social media. To achieve this, we are introducing Service Quality Regimes (SQR). This would cover as a minimum:
Station inspections
Train inspections
Customer Service mystery shopping
Re-inspections for failures to confirm improvement
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 14 May 2021 | Utilities contract notice (F05) | Earlier regulations | 010760-2021 |
| 19 May 2021 | Corrigendum (F14) | Earlier regulations | 011102-2021 |
| 27 Sept 2021 | Utilities contract award (F06) | Earlier regulations | 023932-2021 |
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source
Published on Find a Tender. Contact details for named individuals are not reproduced on this site.