Provision of Facilities Management Soft FM Services - Transitioning + Integration Project - Consulting Support

Introduction Following the restructuring of Trust and PFI Soft Facilities Management Services in July 2020 the Trust is undertaking a review of FM service provision and delivery models. The purpose of the review is to establish 'best practice' and general service efficiency based on 'value for money' service delivery on a range of front line FM Service Areas. Background In July 2020, the PFI Service Providers services (Engie) were 'brought back' in-house, this service transition & integration covered the following service areas:- a) Portering (logistics including receipt & distribution). b) Catering (staff & visitor plus patient services). c) Domestic (non-ward) Services. d) Laundry & Linen (including staff uniform) e) Security & Car Parking Services. Scope of Work Recognising the above background, the scope of work will be based a phased project approach to service review, the majority of which will be focussed on the recently transferred Pinderfields & Pontefract (P & P) Soft FM Services and as such the consultancy support will mainly be P & P centric with minor phased elements of review Trust wide at Dewsbury Hospital. The paper will describe the general project framework for each phase and the appendix to this document will detail the quantative elements of the service to aid pricing and form the basis for a consultancy outcome with recommended options. In addition to aid pricing the Trust will reference where necessary both National & Local Trust guidance or other relevant material. Projects - Outline Brief The consultancy support is based on five project descriptions, each project will be commissioned separately and whilst there may be some overlap between project briefs there will however be a requirement to maintain the integrity of each project and record and report separately. Project outlines for review are as follows:- 1) Project One: Review the efficiency and effectiveness of the current ward housekeeping service model at Pinderfields & Pontefract Hospitals. 2) Project Two: Review the efficiency and effectiveness of the current ward housekeeping service model at Dewsbury. This area of service delivery was not part of the PFI service transfer in 2020 but is included as a matter of synergy with Project One. 3) Project Three: Undertake a study of the current separate portering service model that operate at Pinderfields and Pontefract to establish their efficiency and effectiveness when compared with other service models including a fully integrated and combined model of service. 4) Project Four: Support an increase cost review of cleaning service delivery against the planned introduction of the new standards of cleanliness. Increased cost profile to be based on current cleaning service delivery models. 5) Project Five: Facilities 'Night Service' review the current service model which has a number of discrete service areas and establish the efficiency and effectiveness of the current model.