Development of a standardised website within the South West region GP practice estate

NHS England and NHS Improvement (NHSE/I) National Commercial and Procurement Hub are supporting NHS E/I South West Region in a programme to enhance website offerings within the South West region GP practice estate. The programme aims to develop a standardised website which can be rolled out amongst the c.500 practices in the region.

To support this, a questionnaire exploring various options has been posted at https://forms.office.com/r/WMAF7FhdJG

NHS E/I are seeking to engage with organisation(s) to deliver 3 phases of a programme in the SW region:

• User research
• Standardised website development
• External communications

The vision for the requirement is to ensure that any Citizen (User) across the SW region has the ability to access a standardised GP practice website which has a UX design focus, is intuitive to use, highly responsive and highly accessible to the many different users who chose to visit. The vision is for a website design which encourages a channel shift towards digital solutions and away from telephony contact.

The use of existing and new online tools should be encouraged (repeat prescriptions / online consultations etc) through the finalised design.

This questionnaire is designed to explore the market capabilities in relation to NHS E/I requirements. Information gathered will support the next steps in strategic development for this programme, including the identification of suitable routes to procurement.