Provision of Customer Experience Survey 2022/25
key details
| Value | £1,166,540 |
|---|---|
| Status | complete |
| Category (CPV) | 79342310 |
| Deadline | 28 Feb 2022 |
| Contract start | 25 Apr 2022 |
| Contract end | 31 Dec 2025 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-fb8d3a7a-55e6-4367-8224-2e1c70b66045 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| IPSOS (MARKET RESEARCH) LTD | £1,166,540 | 18 Apr 2022 | active |
description
The Department for Work and Pensions (DWP), henceforth to be referred to as the "Authority", seeks proposals from suitably qualified and experienced organisations to deliver its Customer Experience Survey: a push-to-web survey of up to 20 minutes in length, interviewing up to 10,500 customers per year (equivalent to around 2,600 interviews per quarter).
The high-level objective of the Customer Experience Survey is to monitor customer experience for the department. The survey also provides:
| • | an important timeline of customer satisfaction both quarterly and annually; |
| • | an understanding of customer experience, including what is working well from the customer's perspective; |
| • | insight on the customer experience for different customer groups, for example those on different benefits and at different touch points; |
| • | data on the profile of customers including ethnicity, accessibility needs and disability. |
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 19 May 2022 | Award (award) | · | 0d3bb74a-a75f-4630-ab00-6c1dc6526a46-539591 |
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source
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