ESCC - FW - iCasework Case Management System
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £116,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72222200 |
| Region | South East |
| Deadline | 13 Nov 2020 |
| Contract start | 3 Jul 2021 |
| Contract end | 2 Jul 2025 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fb7ae861-ab9d-498a-86b3-0a49af5bb18a |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £116,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| CIVICA UK LIMITED | £217,670 | 30 Jan 2021 | active |
| CIVICA UK LIMITED | £116,000 | 30 Jan 2021 | active |
description
To replace/renew the contract for a case management system (CMS) for managing complaints, enquiries, member enquiries, compliments, Ombudsman (Lgsco) complaints, FOI and environment information requests, data protection requests for public and police and ICO complaints.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 22 Mar 2023 | Award (award) | · | 29463439-7a1e-433c-bf3b-9cf4322b521d-626687 |
| 1 Sept 2023 | Award (award) | · | 48fe1712-94d8-427f-8078-7afd8b6bd6ab-676964 |
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source
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