Arcus Answer Automated FAQ Response
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £95,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 20 Sept 2019 |
| Contract start | 1 Oct 2019 |
| Contract end | 31 Mar 2020 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-fa29da41-565b-48de-a3dc-3124d7a4f9a0 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Arcus Global Limited | £95,000 | 26 Sept 2019 | active |
description
| • | Use of Artificial Intelligence to respond to inbound call questions automatically |
| • | Instantly answer customer requests 24/7 x 365 (if required, as agreed between the Parties) |
| • | Reliably deliver consistent messages |
| • | Provide near real time reporting dashboard |
| • | Be quickly implemented using an Agile approach |
| • | Give BEIS instant visibility of questions the chatbot is unable to answer |
| • | Provide a fast & responsive user experience |
| • | Include creation of a dashboard with agreed Management Information (MI) |
Additional information: This was awarded from a call off from the Crown commercial service framework G Cloud 11
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 25 Nov 2019 | Award (award) | · | eaa9e876-2a12-4f20-a493-ea294b53e117-328305 |
more from Business Energy and Industrial Strategy
- Delivery Partner 2 (DP2) - WH:SHF and WH:LG · 11 Sept 2025
- Heat Network Efficiency Scheme - HNES MAIN · £2,961,208 · 5 Nov 2024
- Re-procurement of Hydrogen Legal Advisors · 1 May 2024
- Technical Assistance Facility 2 - Pre-Tender Market Engagement · 14 Aug 2023
- APGB Reprocurement - Suppliers Event · 6 Jul 2023
- Medicines Manufacturing Skills and Training Consultation · 21 Apr 2023
- Sizewell C Legal Services Contract · £7,500,000 · 31 Mar 2023
- Local Authority 'Capability' and 'Capacity' Building Grant Funding Pilot Evaluation · 9 Feb 2023
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Card Medic Licence Renewal · University Hospitals Sussex NHS Foundation Trust · £96,000
- Customer Feedback System · Kent County Council · £157,625
- WHTHT - Remote Clinical Coding Services · West Hertfordshire Teaching Hospitals NHS Trust · £260,000
- CST238 Engagement of an Implementation Partner for the Implementation of SAP SuccessFactors · Derbyshire County Council · £1,800,000
- SSL Certificates 2026 · Department for Work and Pensions · £670,000
- Support for Agile Technology Project Delivery · Financial Conduct Authority · £300,000
- Ivanti Neurons ITSM & ITAM Named & Concurrent Analyst Cloud Subscription · MCA - Maritime and Coastguard Agency · £44,574
- GMCA 1569 EA - Cisco Agreement · Greater Manchester Combined Authority
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.