Integrated Multi Channel Customer Contact and Resource Management Solution
key details
| Value | £14,000,000 |
|---|---|
| Status | complete |
| Category (CPV) | 48000000 |
| Region | Yorkshire and the Humber |
| Deadline | 31 Oct 2024 |
| Contract start | 1 Dec 2024 |
| Contract end | 30 Nov 2032 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-f381fad6-c72f-46e3-b462-f4020e741bef |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| SOPRA STERIA LIMITED | £13,916,000 | 1 Nov 2024 | active |
description
The system underpins the critical functions of the Force Control Room enabling the public to contact the force in both emergency and non-emergency situations. As well providing contact management channels for the public the system also enables internal force communications with officers via Airwave radio technology and provides resource management capabilities for officers/vehicles, officer safety features are also built into this technology.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 21 Jan 2025 | Award (award) | · | f1fd36d4-a6ce-4462-b38c-ef5ca579dbee-819101 |
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source
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