Customer Journey Mapping Exercise
key details
| Value | £180,000 |
|---|---|
| Status | active |
| Category (CPV) | 73000000 +3 more |
| Region | Scotland, North East, Yorkshire and the Humber, North West, East Midlands, West Midlands, East of England, South East, South West, Wales, Northern Ireland, London |
| Deadline | 6 Nov 2015 |
| Contract start | 30 Nov 2015 |
| Contract end | 31 Dec 2015 |
| Procedure | open |
| SME suitable | No |
| OCID | ocds-b5fd17-e03963ce-adc8-11e6-9901-0019b9f3037b |
description
Red Cross wishes to establish a Contract for the delivery of a customer journey mapping exercise that will identify the ways in which service users contact the Red Cross, how their contact is handled and what processes are employed to resolve that contact. Recommendations will be sought on the optimal way of handling and recording Red Cross contacts and how the Organisation can move from its current position to that optimal approach.
documents
- https://www.contractsfinder.service.gov.uk/Notice/49089de3-6df6-445c-9332-6e6dec3ea779 , tenderNotice
- http://www.mytenders.org/search/show/search_view.aspx?ID=OCT115795 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 9 Oct 2015 | Tender (tender) | · | ocds-b5fd17-e03963ce-adc8-11e6-9901-0019b9f3037b-76531-mt164213 |
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source
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