His Majesty's Courts and Tribunals Contact Center as a Service
The value below is a framework or dynamic market ceiling: the maximum
that could be spent across all call-offs, not the value of a single contract.
Aggregate figures on this site exclude these to avoid double counting.
key details
| Value | £6,699,861 |
|---|---|
| Status | complete |
| Category (CPV) | 64200000 |
| Deadline | 6 Aug 2024 |
| Contract start | 31 Oct 2024 |
| Contract end | 30 Oct 2027 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-df95ce4c-3767-44e6-a88f-17331fe3ab21 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Kerv Experience Limited | £11,385,632 | 31 Oct 2024 | active |
description
A Contact Centre as a Service (CCaaS) solution for use within the Courts and Tribunals Service Centres.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Nov 2024 | Award (award) | · | 5018cb48-aa07-4915-a9a5-c1930d3759d0-803380 |
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source
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