Exploratory research to devise a method for mystery shopping on customer service and support
key details
| Value | £20,000 |
|---|---|
| Status | complete |
| Category (CPV) | 73000000 |
| Region | Wales |
| Deadline | 1 Feb 2024 |
| Contract start | 14 Feb 2024 |
| Contract end | 28 Mar 2024 |
| Procedure | limited |
| SME suitable | Yes |
| OCID | ocds-b5fd17-de220f37-b84f-4762-a35c-d67bf5601939 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is £20,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Savanta Group Ltd shared | £20,000 | 7 Feb 2024 | active |
| Walnut Unlimited shared | £19,625 | 7 Feb 2024 | active |
description
The objectives for the project are to:
- Review the range of options for the delivery of mystery shopping for the water sector and develop an approach for testing.
- Test the mystery shopping approach on a specific issue or topic.
- Assess the approach and make recommendations. This should include consideration of what worked well and areas for improvement.
- Consider the diversity of customers and their needs throughout this.
- If feasible, consider how the mystery shopping approach could be used to benchmark water companies and the water sector against the equivalent services provided across other sectors.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 18 Sept 2024 | Award (award) | · | 0c332976-acb3-4c62-8df4-c7a8689987bb-786348 |
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source
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