CITB Voice of the Customer Platform and Support Services
key details
| Value | £350,000 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 4 Oct 2024 |
| Procedure | open |
| OCID | ocds-h6vhtk-049727 |
Awards (2)
This procurement was awarded to 1 suppliers. Values shown are per-award; the notice total is £350,000.
| Supplier | Value | Date | Status |
|---|---|---|---|
| Qualtrics Ireland Limited | £348,650 | 21 Oct 2024 | active |
| Qualtrics Ireland Limited | · | · | active |
description
CITB have a requirement for a ‘Voice of the Customer’ (VoC) platform and support services to enable 360 view of customer feedback, pain points and friction of CITB services to increase lifetime value. A VoC platform will deliver a single platform end to end solution with no 3rd party applications to meet the strategic goals of CITB.
documents
- https://www.contractsfinder.service.gov.uk/Notice/09a84611-ad95-4eec-b107-e56e082f8fac , tenderNotice
- https://www.delta-esourcing.com/tenders/UK-UK-Peterborough:-Customer-Relation-Management-software-package./89ENJ24Z2S , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
4 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 2 Sept 2024 | Contract notice (F02) | Earlier regulations | 027895-2024 |
| 3 Sept 2024 | Tender (tender) | · | 09a84611-ad95-4eec-b107-e56e082f8fac-782189 |
| 15 Nov 2024 | Contract award notice (F03) | Earlier regulations | 036997-2024 |
| 15 Nov 2024 | Award (award) | · | e23ed4fb-63ba-40ce-9bcd-2cb420eda47c-802882 |
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source
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