GB-Stoke on Trent: Provision of a Customer Service Event

Stoke on Trent City Council has a range of Front Facing service areas within the Resources Directorate consisting of around 300 members of staff. This covers staff in Revenues and Benefits, Financial Assessments, Customer Services (Council Call-Centre), Libraries

The Council wishes to appoint an external facilitator to design and deliver an energetic and interactive ‘Customer Service Event’ for this cohort of staff to focus on the achievement of the following key objectives:-

• Work with residents to make our towns and communities a great place to live.
• Support all our residents to fulfill their potential regardless of vulnerability.
• A commercial council, fit for purpose, driving efficiency in everything we do (every contact counts).
• Working together to create a stronger city we can all be proud of

Additional information: *****Please note that a decision has been taken not to award a contract based on this procurement.*****

The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement, and the contract will be awarded on the basis of the most economically advantageous tender.

Tender Title: Provision of a Customer Service Event

Bravo Project code: project_18960

Bravo ITT code: itt_30154