Information and Advice Service for the NHS Continuing Healthcare Programme

NHS England is seeking to appoint a suitably qualified provider in the field of Continuing Healthcare (CHC) for the NHS. The contract will provide a national advice and information service for patients who are assessed as having a 'primary health need' and their families. Clinical Commissioning Groups (CCGs) are the responsible bodies delivering a CHC service to individuals and their carers/families in accordance with a National Framework for NHS CHC (including the Operating Model). A core component of the Operating Model is to provide consistency and improve the individual and family experience of NHS CHC.

The service was launched as a pilot in 2015 and has seen an exponential growth in the number of patients and health staff seeking advice and guidance.

• 38,000 visits to the information on their website
• 2,200 comprehensive written guides sent out to individuals
• 8,500 telephone consultations
• 1,400 written consultations (web portal and email)

The type of advice includes:

• Supporting people with specific conditions;
• understanding of the complex operational patient pathways;
• detailed understanding of guidance & legislation for CHC

For more information please access the tender documents by visiting NHS England's e-tendering platform at www.nhsengland.bravosolution.co.uk