NWL0065 Provision of Urgent Treatment Centres across multiple locations for NWL CCG

NWL CCG requires the provision of Urgent Treatment Centres (UTC) across a number of sites.

The aim is to create an urgent & emergency care system capable of delivering equitable access to the right care, first time for patients through a networked model with services provided along robust pathways 24/7. UTCs form an important access point on this network with key interdependencies with ED's, Primary Care, NHS 111, London Ambulance Service (LAS), Rapid Response, GP Out of Hours.

Key Service Requirements: Our UTC's have to integrate with health and non-health services across NWL. Providers will be required to work collaboratively with local stakeholders and develop shared pathways across primary and secondary care. It is essential that the UTC provider(s) particularly develop strong relationships with primary care, secondary care, out of hours services and NHS 111.

An integrated service model is fundamental with close integration with ED's and other health services via formal governance mechanisms & strong informal working relationships.

Providers will be expected to develop an operating model that supports the following principles:

-Partnership with the acute provider(s), including working together in periods of high & low demand and access to specialist input. -A Joint Clinical Governance Group to foster joint working and drive continuous improvement.

-Work across organisational interfaces - including developing policies, processes and procedures jointly between the UTC and ED -Ensures that IT systems are interoperable so that patient details will not have to be taken again in the event of streaming/transfer to Trust ED -Deliver appropriate access to diagnostics & specialities provided within each Acute.

The CCG currently has contract arrangements in place with Totally Plc & Hounslow & Richmond Community Trust (HRCH) to provide the above services. The contract term expires on 31st March 2022. The CCG is considering options for making future arrangements for these services and is looking to tender the opportunity, for a contract period of 3 years. The contract value is approximately £24,000,000/annum. The purpose of this PIN is to be transparent about the CCG's intentions and to invite any capable provider interested in delivering the services described above to come forward by 14 April 2022 to engage with the CCG.

If it is that Totally Plc and Hounslow & Richmond Community Trust (HRCH) are the only provider capable of delivering the services described, then the CCG will look to award a further contract to those organisations for up to 12mths beyond April 2022.

Whilst the CCG considers its procurement options for these services going forward, it may extend its arrangements with the current provider(s) until a new contract is awarded.

During 2022, it is anticipated that NWL CCG will be succeeded by an Integrated Care Board (ICB). Any future contract and/or procurement opportunity may therefore be in the name of ICB.