RES/IT: The supply of a Cisco Webex Contact Centre and Microsoft Teams Phone Direct Routing and supporting SIP Trunking
key details
| Status | complete |
|---|---|
| Category (CPV) | 48200000 +1 more |
| Region | South West |
| Deadline | 6 May 2022 |
| Procedure | open |
| OCID | ocds-h6vhtk-032568 |
Awards (2)
This procurement was awarded to 2 suppliers. Values shown are per-award; the notice total is ·.
| Supplier | Value | Date | Status |
|---|---|---|---|
| INTUITIVE SYSTEMS AND NETWORKS LIMITED | · | · | active |
| Intuitive Systems and Networks Ltd | £5,100,000 | 10 Aug 2022 | active |
description
Bristol City Council needs to replace its current end of contract contact centre solution with a solution that enables BCC to expand and modernise its contact channels for citizens. The council also need to transition its traditional telephony set-up to internet based calling by expanding its use of Microsoft Teams.
notice history
3 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 23 Mar 2022 | Contract notice (F02) | Earlier regulations | 007886-2022 |
| 11 Aug 2022 | Award (award) | · | 034ff3f8-f80a-45d9-b0e6-6308e7b24fe3-563090 |
| 26 Aug 2022 | Contract award notice (F03) | Earlier regulations | 024038-2022 |
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source
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