CMG Predicting Customer Compliance Behaviours
key details
| Value | £91,140 |
|---|---|
| Status | complete |
| Category (CPV) | 79410000 |
| Deadline | 9 Feb 2023 |
| Contract start | 13 Feb 2023 |
| Contract end | 31 Mar 2023 |
| Procedure | selective |
| SME suitable | No |
| OCID | ocds-b5fd17-b6074135-9b80-4a69-aa5e-5d1d27b00eef |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Accenture | £91,140 | 9 Feb 2023 | active |
description
To support the segmentation of the CMS caseload based on understanding the root cause of non-payment of maintenance and building an effective intervention strategy that delivers sustainable payment outcomes. This will be supported with targeted customer compliance communications, building a clear understanding which compliance interventions (Communications and Actions) have most impact on Customer behaviour. Alongside this support is required to link the Accenture Behavioural Analytics model and the Digital Predictive Analytics model into the Customer Communications strategy.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 3 Mar 2023 | Award (award) | · | 063d24e6-6ed6-4c78-baa4-22f31bfc4c02-621148 |
more from Department for Work and Pensions
- SSL Certificates 2026 · £670,000 · 27 Jul 2026
- Digital Payment Services - Payments as a Service - Bacs Payment Fulfilment · £7,843,000 · 23 Jul 2026
- WorkWell (Expansion) NST (National Support Team) · £6,600,000 · 23 Jul 2026
- WorkWell (Expansion) NST · 21 Jul 2026
- Functional Assessment Services (FAS) 2023 – Lot 5 · £2,796,800,000 · 17 Jul 2026
- OpenText Exstream Extended Support 2026 · £115,889 · 1 Jul 2026
- Crown Hosting Service · £11,900,886 · 30 Jun 2026
- Public Cloud Services (G-Cloud 14) · 30 Jun 2026
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Skilled Person Review · BANK OF ENGLAND · £142,950
- Housing Capital Programme Review and Improvement Consultancy · London Borough of Lewisham · £100,000
- Lancashire County Council Levelling Up Fund Programme of Works - Project 2 including the NEPRO3 · Lancashire County Council · £101,200
- SEDPS-NH-0037-A52 Nottingham Active Community Engagement · National Highways Limited · £69,554
- Cost Intelligence · Great British Energy - Nuclear
- Consumer Value Consultancy Services · Scottish Hydro Electric Transmission plc · £500,000,000
- Supply Chain Consultancy Framework · Post Office Limited · £12,000,000
- Business Support Consultancy Panel · Borough of Telford & Wrekin · £177,000
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.