Customer Service Evaluation
key details
| Value | £100,000 |
|---|---|
| Status | complete |
| Category (CPV) | 79411000 |
| Region | North West, London |
| Deadline | 13 Sept 2017 |
| Contract start | 31 Oct 2017 |
| Contract end | 30 Oct 2019 |
| Procedure | open |
| SME suitable | Yes |
| OCID | ocds-b5fd17-e93a5678-8d38-4ca7-9421-aab00145da43 |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| Cga | £100,000 | 22 Oct 2017 | active |
description
GMC is seeking external support in evaluating the quality of our customer service.
We have an immediate activity to evaluate the registration process for overseas doctors, but this is likely to repeated on other organisational processes. A summary of the main customer service interactions is included within this tender pack.
For each evaluation, we will be seeking to benchmark our current standard of customer service and understand areas for improvement.
documents
- https://www.contractsfinder.service.gov.uk/Notice/47d188dd-da17-4e4f-b918-54c93837516e , tenderNotice
- http://www.mytenders.org/search/show/search_view.aspx?ID=AUG146535 , tenderNotice
Documents are linked, not mirrored. They are served by the publishing authority and may require registration.
notice history
2 notices published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 30 Aug 2017 | Tender (tender) | · | 47d188dd-da17-4e4f-b918-54c93837516e-168466 |
| 19 Mar 2018 | Award (award) | · | 15ecb2f4-2039-4957-82d5-8401ad7fc7c7-206168 |
more from General Medical Council (GMC)
- Toxicology Services · £800,000 · 20 Jan 2026
- Primary Source Verification for Overseas Doctors · £150,000 · 20 Jan 2026
- Toxicology Services · 20 Jan 2026
- Mechanical & Electrical Services (GMC London Office) · 10 Nov 2025
- Corporate Strategy and Perceptions Tracking Survey 2026 · 23 Oct 2025
- Systematic Literature Review of Assurance Measures Supporting High Impact Regulatory Decisions · 8 Oct 2025
- Engaging members of the public and registrants in implementing regulatory reform · 1 Oct 2025
- GMC Services International consultant · 11 Aug 2025
all contracts from this buyer →
similar contracts awarded
Other awarded contracts in the same category. Useful for seeing who normally wins this kind of work, and at what value.
- Executive Leadership and Development Support · NHS E · £240,000
- Business Development Partner for Youth Justice Service · Liverpool City Council · £70,000
- BHNFT - Consultancy and Advisory Services for Health Framework · Barnsley Hospital NHS Foundation Trust · £126,960
- Aggregate Working Parties Secretariat · Ministry of Housing, Communities and Local Government (MCHLG) · £606,664
- Attain Consultancy · Central London Community Healthcare NHS Trust · £228,850
- Ports Readiness Fund - Continued Support (Phase 2) · DEFRA · £348,553
- Estates Change Management Consultancy Support · GLOUCESTERSHIRE HOSPITALS SUBSIDIARY COMPANY LIMITED · £61,224
- EMMS - Digital Technology Specialists · Lincolnshire County Council
source
Published on Contracts Finder. Contact details for named individuals are not reproduced on this site.