IT Service Management Platform (ITSM) Delivery Partner (Discovery to Implementation)
key details
| Value | £147,500 |
|---|---|
| Status | complete |
| Category (CPV) | 72000000 |
| Deadline | 3 Jul 2025 |
| Contract start | 28 Jul 2025 |
| Contract end | 30 Apr 2026 |
| Procedure | selective |
| SME suitable | Yes |
| OCID | ocds-b5fd17-86860d40-37c4-4a38-a0c8-4f6b7f6d097b |
Award
| Supplier | Value | Date | Status |
|---|---|---|---|
| ILLUMINET SOLUTIONS LIMITED | £147,500 | 20 Jul 2025 | active |
description
The MCA requires an outcome-based service from a supplier with the expertise and capacity to support the end-to-end replacement of its current IT Service Management (ITSM) solution. This includes gathering and analysing business requirements, defining and validating the expected benefits, preparing for and supporting a competitive tender process to procure the new ITSM tool, and subsequently delivering an outcome-focused implementation of the chosen solution.
The aim is to ensure a seamless and effective transition to a modern ITSM platform that aligns with the agency's strategic direction and operational needs.
This contract was awarded following a G-Cloud 14 buying process.
notice history
1 notice published against this procurement.
| Published | Type | Regime | Notice |
|---|---|---|---|
| 6 Aug 2025 | Award (award) | · | 7ba7a96b-a3bb-4fac-957b-536ad534a092-857948 |
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source
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